Yay Business Consulting Case Study

Yay services is a acredited company headquartered in United States (Utah ). They provide desktop computer, server and network support to customers around the world. They provide 24*7 support with multi-tiered staff structure, so that the business runs independent of any single person. This organization wanted to transform their services to the new generation cyber security,Internet monitoring for their clients across the globe. AT Global and its team of solution architects developed a platform solution on which their cyber security product (supporting windows, mac, android and ios devices) could be installed and monitored remotely to manage licenses and fix problems from a central support center in USA. This resulted in reducing MTTR (Mean Time To Repair) significantly and increase the customer satisfaction index.